NAVON
Industries · Healthcare Operations

The EHR holds the chart. Everything around it runs on fax.

Intake, prior auth, scheduling, billing, and denials. Navon is the operational coordination layer around your clinical system, not a replacement for it.

The shape of the operation

The clinical record is covered. The coordination around it is not.

Epic, Athena, or eClinicalWorks holds the chart. A practice management system handles billing and scheduling. Everything operational, referrals, prior auths, denials, records releases, lives in fax queues, inbox threads, and spreadsheets between the two.

Compliance does not make it cleaner. It makes the cost of getting it wrong higher. Navon handles the operational layer around the clinical systems, not the clinical workflow itself.

Tool landscape
Typical setup
How data moves

Intake to claim outcome, today.

Five stages, each handled by a different role, most of them running on fax, phone, and spreadsheets. Every stage is a place where records sit, denials age, and coverage questions stall.

  1. Stage 1
    Intake
    Referral or new patient
  2. Stage 2
    Prior auth
    Payer clears the service
  3. Stage 3
    Scheduling
    Appointment booked
  4. Stage 4
    Billing
    Claim submitted
  5. Stage 5
    Claim outcome
    Paid, denied, appealed
Where automation lands

Six workflows we automate first.

Operator-identified and compliance-aware. Every one replaces a named manual task, scoped as a discrete engagement.

Patient intake

Referrals and new-patient forms pulled from fax, email, portal, and phone. Structured, deduped, and opened against the right chart with the right coverage info.

Replaces: Manual re-keying across systems

Prior authorization follow-ups

Payer responses tracked automatically, approaching deadlines flagged, follow-up documents assembled. The work that usually falls on one overworked coordinator.

Replaces: Spreadsheet tracking and chase-calls

Scheduling coordination

Holds released, cancellations rebooked, provider preferences honored across sites. Patients contacted in the channel they actually use.

Replaces: Manual calendar reconciliation

Denial triage

Denials routed by denial code, payer, and dollar amount. Appeal-eligible ones surfaced with the right documents pre-pulled. Nothing sits in a denial queue unworked.

Replaces: Inbox dive and spreadsheet log

Document coordination

Chart requests, records releases, and operational documents classified, routed, and filed. HIPAA-respectful handling with full audit trail.

Replaces: Fax cover sheets and folder hunts

Operational reporting

Rollups across intake volume, prior auth aging, denial rate, scheduling gaps, collections. A single view for operations, not four exports.

Replaces: Monthly spreadsheet ops reports
Where Navon fits

Advisory leads. Automations do the work. The platform hosts it.

For healthcare operations, here is what each practice line looks like.

Advisory

Scoped to operations, not clinical.

Interviews with intake staff, schedulers, prior auth coordinators, and billing leads. Referral flow and denial loop walk-throughs. BAA in place, written findings, and a phased plan before any production access.

AI automations

Intake, prior auth, denials.

Referral intake across fax, email, portal, phone. Prior auth aging and follow-ups. Denial triage with appeal-eligible routing. Document coordination with full PHI audit trail. Each scoped discretely, compliance-first.

Platform

The operational layer.

Intake queues, prior auth tracking, denial management, document coordination, and operational reporting in one place. Pulls from and writes to your EHR and practice management system. Clinical workflow stays where it is.

FAQ

Healthcare-specific questions.

The operational questions practice and group buyers ask before the first call.

Are you a clinical system? Do you replace our EHR?

No. The EHR owns the clinical record. Navon is the operational coordination layer around it: intake, prior auth, scheduling ops, denials, and reporting. We pull from and write to your EHR and practice management system, but the clinical workflow stays where it already lives.

What about HIPAA and PHI handling?

Any engagement that touches PHI runs with a signed BAA and infrastructure designed for protected data. Advisory audits are scoped accordingly, and automations that process PHI are built on compliant infrastructure with documented data flows and access controls.

We are a medical group across multiple sites. Does this scale?

Yes, that is where the coordination cost compounds. Multi-site groups and provider networks are where Navon lands hardest, because the same workflow is running in parallel across sites with no shared operational view.

How does this work with our billing team or RCM vendor?

Navon sits alongside billing and RCM operations, not on top of them. The automations handle the operational coordination work (intake, prior auth aging, denial triage) that sits between the clinical team and the billing team, making both sides faster.

What does a first engagement look like?

An operational audit scoped to healthcare: interviews with intake staff, prior auth coordinators, schedulers, billing leads. Walk-throughs of referral flow and denial loops. Written findings, a phased plan, and BAA in place before any production access.

Ready to see this inside your practice?

Start with a conversation. We walk through how your operation runs today and where the coordination cost is hitting hardest.

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