Logistics operations, coordinated.
Order intake, carrier coordination, exception escalation, proof of delivery, and freight invoice reconciliation across lanes.
Coordination lives in four places. None of them talk.
A typical mid-market logistics operation runs on MercuryGate, Manhattan, or BluJay for the TMS, a WMS for warehouse activity, EDI and email for carrier and customer traffic, and a stack of spreadsheets for lane analysis, freight audit, and KPI reporting. Order intake bounces between channels. Exceptions get logged twice. Freight audit takes a week.
The work the platform removes is not the work the TMS or WMS is supposed to do. It is the coordination between them. That is where shipments stall, customer service degrades, freight cost leaks, and the operations director loses real-time visibility into what is actually moving.
Order to settlement, today.
Customer order to freight invoice payment. Five stages. Each one currently sits in a different system, owned by a different person, updated by hand. This is what we automate first.
- Stage 1OrderCustomer or system request
- Stage 2RoutingCarrier selected, rate confirmed
- Stage 3DispatchTendered and accepted
- Stage 4TrackingStatus updates and exceptions
- Stage 5SettlementPOD logged, invoice reconciled
Six workflows we automate first.
Identified by dispatchers, account managers, freight audit, and operations directors running the work today. Each one replaces something a person is doing manually. We build them as discrete engagements, in priority order.
Order intake from email and EDI
Customer orders arrive via email, EDI 204, web form, and portal pushes. Navon classifies the order type, validates against the customer master, and opens the shipment record in the TMS with the right account.
Carrier routing decision support
Lane history, current rates, and carrier performance surfaced inline when a shipment needs to be tendered. Suggested carrier and rate proposed; the dispatcher still makes the call.
Exception escalation
Late pickups, refused shipments, missed appointments, and ETAs at risk flagged automatically and routed to the right account manager with the customer thread already attached.
Proof of delivery classification
PODs intake from carrier portals, driver uploads, and email. Classified, matched to the shipment record, and filed automatically. Damage and shortage notations flagged for the claims team.
Freight invoice reconciliation
Carrier invoices matched against the rate confirmation, accessorials, and POD. Clean matches release for payment. Discrepancies surfaced to the freight auditor with the variance isolated.
Carrier and lane performance reporting
On-time pickup, on-time delivery, claim rate, and cost-per-mile rolled up by carrier and lane on a schedule. One dashboard the operations director actually opens, instead of stitching together exports.
Advisory leads. Automations do the work. The platform hosts it.
For logistics specifically, here is what each practice line looks like.
We start in the dispatch queue.
Time with dispatchers, account managers, freight audit, and the operations director. Walk-throughs of order intake, carrier coordination, exception handling, and the freight audit cycle. Written findings, phased plan, operator sign-off before anything gets built.
Intake, escalate, reconcile.
Order intake from email and EDI. Carrier routing decision support. Exception escalation for late pickups and at-risk ETAs. POD classification and filing. Freight invoice reconciliation. Each one scoped discretely, sequenced by what saves the most dispatcher time and the most freight cost first.
The layer underneath.
Orders, shipments, exceptions, PODs, freight invoices. All in one place with structured ownership and customer-level access. Pulls from and writes to MercuryGate, Manhattan, BluJay, your WMS, and EDI feeds. Your existing systems stay.
Logistics-specific questions.
The operational questions logistics buyers ask before the first call.
Does this replace our TMS or WMS?
How do you handle EDI traffic with carriers and customers?
Can it handle multi-modal shipments?
What about carrier APIs and tracking integrations?
What does the first engagement usually look like?
Ready to see this inside your operation?
Start with a conversation. We walk through how your operation runs today and where the gaps are worth fixing first.